ESnet Collaboration Service (ECS) Real Time Conferencing Support Service

TKO provides a special service for ECS conferences and events with real time engineering assistance throughout an event. When your online collaboration requires special services or attention to conference quality, Real Time ECS Support from TKO will meet the need.

Specific to ECS users requiring scheduled conference support, TKO offers special government pricing for the following services.

Prior to your collaboration event:

1. Event planning and configuration development
2. Analyze port usage to insure the conference can be accommodated
3. Pre-collaboration testing with the configuration of equipment your event requires

During your collaboration event:

1. Comm Line for you to interact with engineers directly
2. Connection assistance for your collaboration attendees
3. Technical support / attend conference support including real-time engineering assitance
4. Multiple modes for your collaboration attendees to obtain assistance: voice, email, video, chat

After your collaboration event:

1. Status reporting on length of collaboration event, number of users, key issues or upgrades
2. Optional troubleshooting with collaboration attendess that experienced difficulties during your event
3. Billing at preferred government rates

For reservations and information please call 1.800.216.3476 or email sales@tkoworks.com