Essential Support Dispatch - SP02d Service

Essential Support Dispatch - SP02d

Phone Support & Dispatch

Plan Details

1. Includes Toll Free technical telephone support.
2. Includes Dispatch on-site.
3. Includes service support that follows daylight savings time hours.

Hours of Operation and Response:

1. Immediate answer by skilled technician during normal business hours.
2. Hours are Monday through Friday 8:30am to 5:30pm (PST/PDT as applicable.)

Exclusions

1. Weekends and National Holidays.
2. Equipment replacement.
3. Coordination of services to outside vendors such as telecommunications companies.
4. Determination of compatibility levels or interface issues with non-covered equipment.
5. On-site or remote help for issues which are not directly related to component failures.
6. After hours support during the period 5:30pm to 8:30am (PST/PDT as applicable.)

Service Fees:

1. One time annual fee per network, which includes specific supported components.

TKO reserves the right to charge customer at then current time and expense/materials rates for any customer requested service which is outside the scope of this service offering.

TKO Video Communications

TKO also provides satellite broadcasting, audio and video streaming, audio conferencing and video conferencing software and equipment (Radvision, Polycom, Tandberg, Cisco, AccessSwitch, Sony). In addition, we offer telecommunications and video conferencing training.