Support > Maintenance > Telephone Support
Telephone Support - SP01 Service
| Video Conferencing Service Plans | |
| Non-Stop Support | SP05 |
| Priority Support | SP04 |
| Secure Support | SP03 |
| Essential Support Dispatch | SP02d |
| Essential Support Component | SP02c |
| Telephone Support | SP01 |
Telephone Support - SP01
Remote Diagnostics and Telephone Support.
Plan Details
- Includes Toll Free technical telephone support.
- Includes TKO managed Return Materials Authorizations.
- Includes TKO Alarm Management and System Interrogation daily.
Hours of Operation and Response:
- Immediate answer by skilled technician during normal business hours.
- Telephone response within one hour after business hours, on weekends and on National holidays.
Exclusions
- Assistance with equipment that is not covered by the service plan.
- Alarm management and technical response subject to customer access.
- Technician Dispatch.
- Equipment repair.
Service Fees:
- One time annual fee per network.
TKO reserves the right to charge customer at then current time and expense/materials rates for any customer requested service which is outside the scope of this service offering.
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About TKO
TKO also provides video and audio streaming, audio conferencing, satellite broadcasting, video conferencing software and equipment (Cisco/Tandberg, Polycom, LifeSize, and Sony). In addition, we offer video conferencing and telecommunications training.
